Africa's leading hotel room auction site
describes the terms on which Bid2Stay offers
you access to our services. Please read them
A. TERMS AND CONDITIONS FOR USE OF THIS WEBSITE AND/OR THE SERVICES OFFERED
VIA THIS WEBSITE BY CITY LODGE HOTELS LIMITED (“TERMS”)
City Lodge Hotels Limited (“City Lodge”, “we”, “us” or “our”), registration number 1986/002864/06
is committed to providing service of the highest standard to all who access the Bid2Stay website
("website") and respecting their concerns about privacy and security. These terms have therefore
been prepared to inform you of the principles governing the use of this website.
The Bid2Stay website is owned by City Lodge. This website is for the exclusive use of the
Courtyard, City Lodge and Town Lodge Hotels. It is an auction website whereby a select number
of rooms are put on auction for a specific period. Guests are however able to amend the arrival
and departure dates outside of the bid period however these rates will not be charged at the bid
rate, they will be at the public rate.
By accessing and using any of the services offered via the website you agree to be bound by the
terms and conditions set out herein. Do not access and use the site if you do not agree to be
bound by these terms. City Lodge may at any time modify these terms and conditions and your
continued use of the website will be subject to the terms and conditions in force at the time of your
use. Accordingly we kindly request that you review these terms and conditions periodically as your
continued access or use of the website shall be deemed to signify your acceptance of the
amended terms and conditions.
City Lodge reserves the right at any time to change or discontinue, without notice, any aspect,
feature or service offered by way of this website.
No opinions, information, data or content contained on the website shall be construed as advice
and same are offered for information purposes only.
2. Use of the Website
The reservations feature of this website is provided solely to assist you with information about our
hotels and to make legitimate reservations. You agree that the reservations facilities of this website
shall be used only to make legitimate reservations and that abuse of this website may result in you
being denied access to such facilities, at the sole discretion of City Lodge.
You agree to abide by these terms and conditions in respect of any reservations or other services
for which fees may be charged and that you are responsible for all charges, fees, duties and taxes
arising out of the use of this website (as well as for any use of your account by others, including
any person under the age of eighteen years).
3. Disclosures required by section 43 of the Electronic Communications and
Transactions Act, 25 of 2002
The required disclosures are displayed as a link from this website and are
deemed to form part of these terms and conditions.
4. Copyright, intellectual property and trademarks
The content on the website including all registered and unregistered trade marks, logos and other
graphics, constitutes the intellectual property of City Lodge and all data and information
communicated to or from the website remains the sole property of City Lodge.
You may view, electronically copy and print portions of the website for your personal use and for
purposes of making online reservations. Any other use, including reproduction other than as
aforesaid, amendment/modification, or distribution, without our prior written consent, is strictly
prohibited and constitutes an unlawful infringement of our intellectual property rights.
5. Links to third party websites
The website may contain links to other websites carrying information produced by third parties.
These links are not to be interpreted as constituting a relationship between City Lodge and such
third party or any endorsement by City Lodge of such third party, its products, services or the
content of its website. Accordingly the use of or reliance on third party links is at your own risk and
City Lodge shall not be held responsible or liable for the contents, use or inability to use or access
any third party website or any links contained in any third party website.
It is our intention to only send you email communications that will be useful to you and that you
want to receive. When you make a reservation and provide your email address, we will periodically
contact you via email and provide information about special offers and promotions that may be of
interest to you. These communications will relate to City Lodge offers which may also include the
promotions of select, reputable third parties with whom City Lodge has a strategic marketing
relationship because they offer products or services that we believe would be of interest to you.
When we make use of third-party email service providers to send the aforesaid emails, these
service providers are prohibited from using your email address for any purpose other than to send
City Lodge related email.
Should you not wish to receive these e-mail communications, please send an e-mail to
You acknowledge and agree that City Lodge shall be entitled to establish the authenticity of any
communication transmitted to it by way of the Internet which purports to emanate from you. You
agree that all instructions, consents, commitments, reservations and any other communications
which purport to emanate from you and which are sent to City Lodge by way of the Internet and
which may (as a result of, inter alia, interception, equipment malfunction, the distortion of
communication links or any other reason whatsoever) be different from the details actually sent or
given, or may not have been given by you at all, shall be deemed to have been given by you in the
form actually received by City Lodge and you will be bound by such details with no liability
whatsoever attaching to City Lodge in regard thereto.
You waive any rights you may have or obtain against City Lodge arising directly or indirectly from
any loss or damage of whatsoever nature which you may suffer as a result of the fact that City
Lodge acts on your instructions or instructions purported to emanate from you. You agree to and
hereby indemnify City Lodge against all and any claims, liabilities, losses, costs, fines, damages
and expenses incurred (whether directly or indirectly) by you, arising as a result of the fact that City
Lodge has acted on your instructions or instructions which purport to emanate from you.
8. System Availability
City Lodge shall use reasonable endeavours to keep the system available and maintain full system
functionality at all times. You agree that City Lodge shall not be liable to you or any other person in
respect of any loss or damage arising from the unavailability of, or interruption in, the service.
City Lodge reserves the right to discontinue providing the website or the service without notice to
9. Warranties, disclaimer and exclusion of liability
You warrant that every instruction and all information given by you to City Lodge shall be accurate,
true and correct.
City Lodge makes no warranties, representations, statements or guarantees (whether express,
implied in law or residual) regarding, without limitation, the website, its content and/or accuracy
thereof, any services provided via this website or the suitability of any of the services for a
particular purpose or the effectiveness of any security or encryption facilities.
City Lodge does not warrant that the functions provided by the website will be uninterrupted or
error free, or that the website or the server that makes it available are free from viruses or other
City Lodge, its directors, employees, agents or representatives shall not be responsible for any
loss, liability, damage (whether direct, indirect or consequential) or expense of any nature
whatsoever which may be suffered by you, the recipient of any services or any third party arising
from or as a result of the conclusion of any agreement for the services, or as a result of or which
may be attributable (directly or indirectly) to your use of or reliance on the website, including any
information provided thereon, services provided via this website; any viruses that may infect your
computer or other property on account of your access to and/or use of the website; the efficacy of
any security or encryption facilities; or the internet and you indemnify and hold City Lodge harmless
in respect of any loss, liability, damage (whether direct, indirect or consequential) or expense of
any nature whatsoever, which may be suffered by you or any third party as a result of or which may
be attributable, directly or indirectly, to any of the aforesaid.
You agree that you will not, in using the website, infect it with any computer programming,
including but not limited to a virus, that may damage, interfere with, delay or intercept data or
information on the website and you indemnify and hold City Lodge harmless for any damage or
loss caused by any such act.
Your privacy is very important to City Lodge. To help protect your privacy, we adhere to the
following guidelines. -
City Lodge will explicitly request information that is required to personally identify you or which will
allow City Lodge to contact you ("personal information"). Personal information is generally
requested when making reservations, joining the Lodger Club or Corporate Club, registering to use
this website, when requesting a particular service, when sending feedback or when entering a
City Lodge will use your personal information to operate the websites, provide services, and to
inform you of new features and services to enable us to process, validate and verify reservations
and requests for services and for the purposes for which you specifically provided the information;
to improve your experience on our website; to improve and develop new features and services; to
alert you to new services and special offers and for other purposes.
Should you not wish us to use the personal information, please send an e-mail to
City Lodge shall be entitled to disclose personal information if required to do so to (a) comply with
applicable law or with legal process served on City Lodge; (b) to protect and defend the rights or
property of City Lodge, and (c) for the purposes of distributing same to various third parties who
are involved in the provision of the services provided in accordance with these terms and
11. Securing the Transmission and Storage of Information
The information provided by you will be treated as confidential, subject to City Lodge’s policies and
procedures regarding the protection and use of confidential information.
When we ask you for credit card data, it is transferred over a Secured Sockets Layer (SSL) line,
provided you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape
Navigator. We also use SSL on other select pages where you would enter personal information.
This ensures that your information is encrypted as it travels over the Internet. This secure mode is
enabled before any personal information is transmitted from your computer. You will know you are
in secure mode when the padlock or key icon in the lower right-hand or left-hand corner of the
computer screen appears in the locked position. In addition, when accessing a secure server, the
first characters of the site address will change from "http" to "https."
Once information reaches City Lodge, it is stored on a secure server that resides behind firewalls
designed to block unauthorized access from outside of City Lodge. As the laws relating to the
securing of personal information vary by country, City Lodge may put additional measures in place.
Information collected on the websites covered by this privacy statement is generally processed and
stored in South Africa.
Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores
on a user's computer. Our website requires the use of a cookie throughout the online reservation
process. Without cookies we will not be able to retain and store the information you enter on
multiple pages. For example, unless City Lodge can remember the dates you used in your hotel
search, we will not be able to check room availability. Cookies also enable us to customize our
website and offerings to your needs and provide you with a better online experience on
In addition, cookies are used to:
Allow registered users to complete a booking without having to fill in the details each time;
Measure usage of various pages on our website to enable us to make our information more
pertinent to your needs and easy for you to access;
Provide functionality such as online reservations, transactions and other functionality that we
believe would be of interest and value to you.
The types of cookies that we use are referred to as "session" cookies and "persistent" cookies.
Session cookies are temporary and are automatically deleted once you exit the website. Persistent
cookies remain on your computer hard drive until you delete them. Cookies are not used to
ascertain any personal information and cookies do not corrupt or damage your computer,
programs, or computer files.
You may set your browser to block cookies (consult the instructions for your particular browser on
how to do this), although doing so will adversely affect your ability to perform certain transactions,
use certain functionality and access certain content on our website.
13. Governing law
These terms and conditions shall be governed in all respects by the laws of the Republic of South
If either party institutes any proceedings against the other party arising from these terms and
conditions or any matter related thereto, then the party against whom such proceedings are being
instituted consents to the exclusive jurisdiction of the High Court of South Africa in respect of any
disputes arising in connection with the services referred to herein, or these terms and conditions or
any matter related to or in connection therewith.
These terms and conditions constitute the entire agreement between the parties with regard to the
subject matter hereof and supersedes all prior oral and written agreements.
No failure or delay on the part of City Lodge in exercising any right or remedy hereunder or
enforcing these terms and conditions shall operate as a waiver thereof.
Clause and paragraph headings are for purposes of reference only and shall not be used in
All provisions of these terms and conditions are, notwithstanding the manner in which they have
been grouped together or linked grammatically, severable from each other. If any provision should
be held to be invalid, unenforceable or unlawful then it shall be severable from the rest and the
remaining provisions shall continue in full force and effect.
16. Force majeure
Delay or failure to comply with or breach of any of these terms and conditions if occasioned by or
resulting from an act of God or public enemy, fire, explosion, earthquake, perils of the sea, flood,
storm or other adverse weather conditions, war declared or undeclared, civil war, revolution, civil
commotion or other civil strife, riot, strikes, blockade, embargo, sanctions, epidemics, act of any
Government or other authority, compliance with Government orders, demands or regulations, or
any circumstances of like or different nature beyond the reasonable control of the party so failing,
will not be deemed to be a breach of these terms and conditions nor will it subject either party to
any liability to the other.
In the event that either party is prevented from carrying out its obligations in terms hereof by
reason of force majeure lasting continuously for a period of 7 (seven) days, the parties will consult
with each other regarding the future implementation of these terms and conditions. If no mutually
acceptable arrangement is arrived at within a period of 7 (seven) days thereafter, City Lodge shall
be entitled to terminate all of its rights and obligations in terms of or arising from these terms and
conditions and/or any service forthwith on written notice.
17. Ending a session
You must sign out of the website once you have finished using the City Lodge website. If you do
not do this, unauthorised transactions may result, for which we will not be liable.
B. RESERVATION TERMS AND CONDITIONS FOR ONLINE BOOKINGS
18. Rate information and availability
Rates on offer on this site are only available in respect of online bookings.
It is an auction website whereby a select number of rooms are put on auction for a specific period.
Guests are however able to amend the dates so the arrival and/or departure dates fall outside of
the bid period however these rates will not be charged at the bid rate, they will be at the published
You will be bidding against the system and get to choose the rate you would like to pay. You will be
informed if you are successful or not immediately on screen.
Should you be unsuccessful you will have 3 chances to bid per day. Minimum increment level of
R10.00 (Ten Rand).
Rates are nett and non-commissionable and include accommodation and 1% tourism levy as well as
VAT and do not include any meals. You will be required to settle the outstanding amount with the
hotel directly and any amendments to the original reservation resulting in changes to your
accommodation charge will be processed according to the standard published rate.
19. Reservations held until 4pm
Please note that a reservation is only held until 4pm at the hotel. If a guest does not arrive by 4pm, the reservation will be automatically cancelled.
However, if you let the hotel know that you will be a late arrival, you may secure your stay with payment of a deposit.
20. Payment terms and conditions
Payment will be required to be made with the hotel directly
and no online payment has occurred at the time of securing the
Lodger Club: members do NOT earn points when doing a Bid or Booking on the www.bid2stay.co.za website,
points are only awarded online at the www.citylodge.co.za website.
Bid2stay. All rights reserved 2003 - 2009